Refund policy

30-day return window

You may request a return within 30 days of delivery. The same return window applies to U.S. warehouse and preorder items, starting when you receive the product.

Return conditions

Items must be unused, in their original condition and include the original packaging. Products with signs of wear, damage or pet use are not eligible for a change-of-mind return.

You may open the outer carton to inspect the contents. For change-of-mind tent returns, the tent must not have been set up, inflated or used outdoors, and all packaging and accessories must be complete.

Used products, items damaged by misuse, and products marked final sale or clearance are not returnable.

How to request a return

Email support@thecoody.com with your order number, the reason for the return and photos if relevant. Contact us before mailing your return so we can provide the correct return instructions and destination.

Return shipping

For change-of-mind returns, you arrange and pay for return shipping. If your item is defective or we sent the wrong item, contact us for assistance; you are not responsible for return shipping costs for those issues.

Original shipping charges paid at checkout are not refunded for change-of-mind returns. If your order qualified for free shipping, we do not deduct the original outbound shipping cost from your refund. We do not charge a restocking fee.

The change-of-mind conditions and shipping deductions above do not apply to confirmed defective or incorrect goods. Contact us with photos or video so we can arrange the appropriate next steps.

Refunds

After your return is received and inspected, approved refunds are issued to the original payment method. Please allow 5–10 business days for refund processing.

Exchanges

We do not offer direct exchanges. To order a different item, return the original product under this policy and place a new order.

We may refuse returns that do not meet these conditions. For shipping rates and delivery estimates, see our Shipping policy.