Warranty Policy

At Coody, we stand behind the quality of our products and are committed to ensuring your satisfaction.

Warranty Coverage

All Coody products come with a limited 1-year warranty from the date of original purchase.

This warranty covers:

• Manufacturing defects in materials and workmanship

• Structural issues under normal use

• Zippers, stitching, and fabric integrity defects

What Is Not Covered

This warranty does not cover:

• Normal wear and tear

• Damage caused by misuse, accidents, or improper care

• Pet damage (chewing, scratching, excessive digging, etc.)

• Unauthorized modifications or repairs

Warranty Claims

If you experience an issue with your product, please contact us at:

Email: support@thecoody.com

Please include:

• Order number or proof of purchase

• Description of the issue

• Photos or videos showing the defect

Our team will review your request and respond within 3–5 business days.

Resolution Options

If your claim is approved, we will:

• Repair the product, or

• Replace it with the same or equivalent item

At our discretion, we may offer a partial or full replacement depending on the situation.