Política de reembolso
Delivery & Returns Policy
We aim to provide a smooth and transparent shopping experience from purchase to delivery.
Shipping
Shipping Locations
We currently ship to:
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United States (including contiguous states)
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Selected international destinations (availability may vary)
Processing Time
Orders are typically processed within 1–3 business days.
Delivery Time
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Standard Shipping: 3–7 business days (U.S.)
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International Shipping: 7–14 business days
Shipping Costs
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Free standard shipping on U.S. orders over $100
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Shipping fees for smaller or international orders are calculated at checkout
Returns
Return Window
You may request a return within 30 days of delivery.
Return Conditions
To be eligible for a return:
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Item must be unused and in original condition
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Original packaging must be included
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No visible signs of wear, damage, or pet use
Non-Returnable Items
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Used products
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Items damaged due to misuse
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Final sale or clearance items
Refunds
Once your return is received and inspected:
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Refunds will be issued to the original payment method
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Please allow 5–10 business days for processing
Return Shipping
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Customers are responsible for return shipping costs unless:
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The item is defective
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The wrong item was shipped
Exchanges
We currently do not offer direct exchanges.
If you would like a different item:
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Return the original product
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Place a new order
How to Start a Return
To initiate a return, please contact:
Email: support@thecoody.com
Include:
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Order number
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Reason for return
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Photos (if applicable)
Important Notes
thecoody.com reserves the right to refuse returns that do not meet the above conditions.